Shipping policy
Shipping Policy:
Free Shipping on all products and orders, within the USA only.
Shipping Protection
Battle-Tested Guarantee:
We know how important it is to receive your Chem-X products safe, sound, and on time. That’s why we are now offering the Battle-Tested Guarantee: a simple, affordable way to protect your order in case something goes wrong during transit.
Here’s what you need to know:
What Is the Battle-Tested Guarantee?
Shipping protection is offered for a small optional fee added at checkout. It covers your package against loss, theft, or damage during shipping, giving you peace of mind and ensuring a quicker resolution if your order doesn’t arrive as expected.
Why Should You Add Battle-Tested Guarantee to Your Order?
Even with the best carriers, packages can occasionally:
- Get lost in transit
- Arrive damaged
- Go missing from a doorstep
Adding shipping protection helps you avoid the hassle of filing claims with the carrier and waiting weeks for a resolution. With the Battle-Tested Guarantee, you can file a claim on our website, and then we handle it directly, fast and easy.
What Does The Battle-Tested Guarantee Cover?
- Lost packages (no tracking movement after a reasonable time)
- Damaged products (bottles broken, leaking, or crushed)
- Stolen packages (marked as delivered but not received)
Time Windows for Claims:
- Lost packages: Must be reported within 30 days of the ship date
- Damaged packages: Report within 7 days of delivery
- Stolen packages: Report within 7 days of delivery (please double-check with neighbors or around your property first)
What’s Not Covered?
- Packages marked as “delivered” but delayed due to weather or carrier backlog
- Incorrect addresses provided at checkout
- Minor cosmetic damage to packaging that doesn’t affect product integrity
How to File a Claim
If you’ve purchased the Battle-Tested Guarantee and something’s gone wrong with your order:
- Go to our Battle-Tested Guarantee Claims Page
- Enter your email and order number in the claims form
- Follow the prompts, which allow you to write a brief description of the issue and attach any relevant photos (if damaged)
- Submit your claim
We’ll review and resolve it quickly.
How Much Does It Cost?
Battle-Tested Guarantee Shipping Protection is just 3% of your order total, with a minimum of $0.75 and a maximum of $74.25. You’ll see it as a line item in your cart before you check out.
